This story has two main points:
1)Sears service has really gone down the tubes since the K Mart bought them. This is why Eddie Brayman, of Monteca, California washed his dishes by hand for 14 months, while waiting for 12 technicians fail in completing his dishwasher installation. They neglected to attach it to his cabinet.
2) Evidenced by the long wait, and Brayman taking this problem to CBS13 news in Sacramento, is that this guy did not feel competent to screw the dishwasher into the cabinet himself. That’s what would happen down on the Pharm, where the denizens (most particularly the man of the house) have installed all sorts of appliances.
It might be a sign of the times in California, and one cause of their economic problems. People there have become so “specialized” that mounting a dishwasher into a wood frame or cabinet walls has morphed into a task that takes longer than building a house does, elsewhere in the country.