A German investigator has concluded that excessive smiling on the job is hazardous to your health.
Dieter Zapf , of Johann Wolfgang Goethe University, studied 4000 subjects working in a mock call center to study how being forced to accept insults and remain polite on the job affected stress levels. He found those who were permitted to respond more normally to insults had much lower stress levels than those who had to bear the insults and remain courteous.
Zapf recommended that those forced to suppress their usual responses on the job for protracted periods be given breaks in order to let it out.
My personal recommendation is that people who act like *^%ks be prepared to be treated as such.
😉
